Terms of Service

Last Updated: October 19, 2025

📋 Service Agreement

These Terms of Service constitute a legally binding agreement between you and Recallect. By using our Service, you acknowledge that you have read, understood, and agree to be bound by these terms. This document works in conjunction with our Privacy Policy and Terms of Use to govern your relationship with Recallect.

1. Acceptance of the Agreement

By accessing, using, or registering for Recallect ("Service", "Platform", "Application"), you ("User", "you", "your") accept and agree to be bound by these Terms of Service ("Agreement", "Terms") and the accompanying Privacy Policy.

Minors: Users under 18 years of age must obtain verifiable parental or legal guardian consent before using the Service. By using the Service as a minor, you represent that you have obtained such consent.

Important: If you disagree with any part of these Terms, you are not authorized to use the Service and must immediately discontinue all use. Continued use constitutes acceptance of these Terms and any future modifications.

2. Service Description

Recallect provides an automated food safety monitoring platform that delivers:

Service Evolution: The scope, features, and functionality of the Service may evolve over time as we improve our technology, expand data sources, and respond to user needs. We reserve the right to add, modify, or remove features at our discretion.

Data Sources: Recall information is aggregated from official government sources including the U.S. Food and Drug Administration (FDA) and U.S. Department of Agriculture (USDA), as well as other reputable food safety databases.

3. Eligibility & Access Restrictions

To use Recallect, you must meet the following eligibility requirements:

Geographic Restrictions: The Service is currently available in the United States and may have limited functionality in other jurisdictions. Users outside the U.S. use the Service at their own risk and are responsible for compliance with local laws.

4. Registration, Account Security & Communications

Registration Requirements

When registering for the Service, you must:

Account Security

You are responsible for:

Service Communications

By using the Service, you consent to receive communications from Recallect via:

Communication Preferences: You may adjust your communication preferences in your account settings. However, you cannot opt out of essential transactional communications related to account security, critical recalls, or legal notices. Standard message and data rates may apply based on your carrier plan.

SMS Text Messaging Program

By opting in to receive SMS text messages from Recallect, you agree to receive recurring automated text messages from Recallect at the phone number provided. Message frequency varies based on your purchase activity and active food recalls. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

SMS Opt-In Methods:

Opt-Out Instructions:

You may opt out of SMS messages at any time by:

Upon opting out, you will receive a confirmation message and will no longer receive SMS alerts from Recallect. Please note that opting out of SMS messages may prevent you from receiving critical food safety alerts.

Help & Support:

For help with SMS messaging, reply HELP to any message or contact us at support@recallect.io.

5. License and Access Rights

Subject to your full compliance with these Terms, Recallect grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service solely for personal, non-commercial food safety purposes.

License Restrictions

This license does NOT grant you the right to:

Revocation: This license may be revoked immediately if you breach any provision of these Terms, or if Recallect determines your use poses a risk to the Service, other users, or our business interests.

6. Proprietary Rights & Intellectual Property Protection

PROTECTED INTELLECTUAL PROPERTY

All intellectual property rights in and to Recallect and the Service, including but not limited to:

are and shall remain the exclusive property of Recallect, Inc. and its licensors, protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

Prohibited Activities

You may NOT:

Legal Consequences: Unauthorized use, extraction, copying, or reverse engineering of Recallect's intellectual property is strictly forbidden and will result in immediate termination, legal action, and claims for monetary damages and injunctive relief. We actively monitor and protect our intellectual property rights.

7. Content Ownership, Licensing & User Data

Your Content Ownership

You retain ownership of all personal content you provide to the Service, including:

to the maximum extent permitted by applicable law.

License Grant to Recallect

By using the Service, you grant Recallect a perpetual, worldwide, royalty-free, non-exclusive, sublicensable license to use, process, store, and analyze your content solely for the following purposes:

Aggregate and Anonymized Data

Unless you explicitly opt out through your privacy settings, Recallect may use aggregate, anonymized, and de-identified data derived from your usage to:

No Third-Party Resale: We will never sell your personal data or content to third parties for marketing purposes. Anonymized, aggregated data that cannot identify you may be used for research and improvement, but your individual data remains private and protected.

Data Access and Deletion Rights

You have the right to:

To exercise these rights, contact support@recallect.io. Note that deleting all your data will disable the Service for your account, as recall matching requires historical purchase information.

8. Privacy Policy & User Control

ENTERPRISE SECURITY

Data Protection Standards

Your data is protected with military-grade encryption:

  • At Rest: AES-256 encryption for all stored data
  • In Transit: TLS 1.2/1.3 encryption for all data transmissions
  • Key Management: RSA-4096 encryption for cryptographic keys
  • Database Security: Encrypted database connections and access logging

Data Sharing Policy

Recallect does NOT share your personal data with third parties without explicit, case-by-case user consent, except in the following limited circumstances:

Privacy Controls

You have comprehensive control over your privacy through your account settings:

Your Privacy Rights

As a user, you have the legal right to:

To exercise any of these rights, contact us at support@recallect.io. We will respond within 30 days in accordance with applicable data protection laws.

For complete details, please review our comprehensive Privacy Policy.

9. Security Protocols and Fair Use

Our Security Commitment

Recallect maintains enterprise-grade security measures to protect your data and the integrity of our Service:

Prohibited Security Violations

You may NOT:

Consequences: Unauthorized intrusion, security violations, scraping, or fraudulent activity will result in immediate account suspension, permanent ban, and may subject you to legal action including criminal prosecution and civil liability for damages.

Responsible Disclosure

If you discover a security vulnerability in the Service, we encourage responsible disclosure. Please report security issues to security@recallect.io rather than exploiting them. We appreciate security researchers and may offer recognition or rewards for valid reports.

10. Required Conduct & Prohibited Conduct

Required Conduct

As a condition of using the Service, you agree to:

Prohibited Conduct

ZERO TOLERANCE

The following activities are strictly prohibited and will result in immediate termination and potential legal action:

Intellectual Property Violations

System Abuse

Harmful or Illegal Content

Abuse of Users or Staff

Misuse of Service Outputs

11. Disclaimer of Warranties

"AS IS" SERVICE

PLEASE READ THIS SECTION CAREFULLY. IT LIMITS THE WARRANTIES PROVIDED WITH THE SERVICE.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. To the maximum extent permitted by applicable law, Recallect disclaims all warranties, including but not limited to:

Not Medical or Legal Advice

Important Disclaimer: No health notification, recall alert, or safety recommendation constitutes medical, nutritional, or legal advice. Information provided by Recallect is for informational purposes only. Always consult qualified professionals (doctors, nutritionists, lawyers) before making health, dietary, or legal decisions based on Service information.

Government Data Reliance

Recallect relies on third-party government databases (FDA, USDA) and other sources for recall information. We are not responsible for errors, omissions, or delays in source data. Always verify critical recall information with official government sources before taking action.

No Additional Warranties

No advice or information, whether oral or written, obtained by you from Recallect or through the Service creates any warranty not expressly stated in these Terms.

12. Limitation of Liability

CRITICAL LIABILITY LIMITS

PLEASE READ THIS SECTION CAREFULLY. IT LIMITS RECALLECT'S LIABILITY TO YOU.

Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL RECALLECT, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, OR LICENSORS BE LIABLE FOR:

Whether arising from breach of contract, tort (including negligence), strict liability, breach of warranty, or any other legal theory, even if Recallect has been advised of the possibility of such damages.

Cap on Total Liability

In jurisdictions that do not allow complete exclusion of certain damages, Recallect's total aggregate liability for all claims arising out of or related to these Terms or use of the Service shall not exceed the greater of:

Basis of the Bargain

You acknowledge and agree that:

Mandatory Consumer Rights

Some jurisdictions do not allow the exclusion or limitation of certain warranties, liabilities, or damages. In such jurisdictions, only those limitations that are lawful will apply, and Recallect's liability will be limited to the maximum extent permitted by law. Nothing in these Terms limits statutory consumer rights that cannot be waived by contract.

13. Indemnification

You agree to indemnify, defend, and hold harmless Recallect, its parent companies, subsidiaries, affiliates, directors, officers, employees, agents, contractors, partners, and licensors from and against any and all:

Arising from or related to:

Defense and Settlement

Recallect reserves the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim and pay all costs associated with such defense. You may not settle any claim subject to indemnification without Recallect's prior written consent.

Survival

This indemnification obligation survives termination of these Terms and your use of the Service.

14. Termination and Suspension

Termination by You

You may terminate this Agreement at any time by:

Note: Deleting all personal data from the Service constitutes termination. If subscription fees are in effect at the time of termination, a final fee may be charged for the remainder of the billing period where applicable.

Termination or Suspension by Recallect

Recallect may suspend, restrict, or terminate your access to the Service immediately, with or without prior notice, for any of the following reasons:

Where feasible and legally permissible, Recallect will provide notice to your registered email address, phone number, or through the platform prior to termination. However, immediate termination without notice may occur in cases of serious violations, security threats, or legal requirements.

Effects of Termination

Upon termination of this Agreement:

Survival of Provisions

The following provisions survive termination of this Agreement:

15. Copyright Infringement / DMCA Notice

Recallect respects the intellectual property rights of others and expects users to do the same. We comply with the Digital Millennium Copyright Act (DMCA) and will respond to valid notices of copyright infringement.

Filing a DMCA Notice

If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible through the Service, please provide Recallect's designated copyright agent with a written notice containing the following information as required by 17 U.S.C. § 512(c)(3):

Send DMCA notifications to: legal@recallect.io

Counter-Notification

If you believe that your content was removed in error, you may file a counter-notification with the information specified in 17 U.S.C. § 512(g)(3).

Warning: Misrepresentation or bad faith claims in a DMCA notice may result in liability for damages, costs, and attorneys' fees under 17 U.S.C. § 512(f). Only submit DMCA notices if you have a legitimate good faith belief that infringement has occurred.

16. Arbitration & Dispute Resolution

MANDATORY ARBITRATION

⚠️ Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLY. It affects your legal rights, including your right to file a lawsuit in court and to have a jury trial. Most disputes between you and Recallect will be resolved through binding individual arbitration rather than in court. This section includes a class action waiver.

Informal Resolution First

Before initiating any formal dispute resolution proceedings, you agree to first contact Recallect at legal@recallect.io to attempt to resolve the dispute informally. Both parties agree to negotiate in good faith for at least 30 days before proceeding to arbitration or litigation.

Your notice should include: (1) your name and contact information; (2) a description of the dispute; (3) the relief you seek. Recallect will respond within 30 days.

Binding Arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or the Service (collectively, "Disputes") shall be resolved by binding, confidential arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, except as modified by this section.

Exceptions to Arbitration

The following Disputes are not subject to arbitration:

Arbitration Procedures

Class Action Waiver

YOU AND RECALLECT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

Costs and Fees

Each party shall bear its own attorneys' fees and costs in arbitration unless otherwise awarded by the arbitrator or required by applicable law. The prevailing party may be entitled to recover attorneys' fees and costs if authorized by law or the arbitrator finds that a claim or defense was frivolous or brought in bad faith.

Limitation Period

Any claim or dispute must be commenced within one (1) year after the claim or cause of action arises. Claims filed after the limitation period are forever barred.

Opt-Out Right

You have the right to opt out of this arbitration agreement. To opt out, you must send written notice to legal@recallect.io within 30 days of first accepting these Terms. Your opt-out notice must include:

If you opt out, all other provisions of these Terms remain in effect, but disputes will be resolved in court (subject to the governing law and jurisdiction provisions) rather than through arbitration.

Severability

If any portion of this arbitration agreement is found to be unenforceable, the remainder shall continue in full force and effect, except that if the class action waiver is found to be unenforceable, then the entire arbitration agreement shall be null and void.

17. Modifications

Recallect reserves the right to modify, amend, or update these Terms at any time in our sole discretion.

Notice of Changes

When we make changes to these Terms:

Acceptance of Changes

Modifications are effective immediately upon posting. Your continued use of the Service after changes are posted constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, your sole remedy is to discontinue use of the Service.

Review Responsibility

You should periodically review these Terms to stay informed of any changes. We will maintain previous versions of these Terms for your reference.

Waiver

Failure by Recallect to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. No waiver shall be effective unless made in writing and signed by an authorized representative of Recallect. Any waiver applies only to the specific instance and does not waive rights in other instances.

18. Miscellaneous

Entire Agreement

These Terms, together with the Privacy Policy, Terms of Use, and any other documents expressly incorporated by reference, constitute the complete and exclusive agreement between you and Recallect concerning the subject matter herein. These Terms supersede all prior or contemporaneous agreements, proposals, representations, understandings, or communications (written or oral) regarding the Service.

Relationship of Parties

This Agreement creates no partnership, joint venture, employment, agency, or franchise relationship between you and Recallect. The parties are independent contractors. You have no authority to:

Neither party is entitled to employee benefits from the other. Each party is responsible for its own taxes, insurance, and regulatory compliance.

Assignment

You may not assign, transfer, or delegate this Agreement or any rights or obligations hereunder without Recallect's prior written consent. Any attempted assignment in violation of this provision is void and of no effect.

Recallect may freely assign this Agreement in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets, or as part of any other lawful transfer of business. We will notify you of any such assignment.

Severability

If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired. Invalid provisions shall be modified to the minimum extent necessary to make them valid and enforceable while reflecting the parties' original intent. If modification is not possible, the invalid provision shall be severed and the remainder of the Agreement shall continue in full force.

No Third-Party Beneficiaries

This Agreement is solely for the benefit of you and Recallect (and Recallect's successors and assigns). No third party has any right to enforce or benefit from any provision of this Agreement, except as expressly provided herein.

Force Majeure

Recallect shall not be liable for any failure or delay in performance of its obligations under this Agreement due to causes beyond its reasonable control, including but not limited to:

Governing Law

This Agreement and any disputes arising from or related to it shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.

The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement.

Jurisdiction for Non-Arbitrable Claims

For any disputes not subject to arbitration (as specified in Section 16), you consent to the exclusive jurisdiction and venue of the state and federal courts located in Palm Beach County, Florida. You waive any objection to jurisdiction or venue in these courts.

Headings

Section headings and titles in this Agreement are for convenience and reference only and do not affect the interpretation or meaning of any provision.

Language

This Agreement is written in English. Any translations are provided for convenience only. In the event of any conflict between the English version and a translation, the English version shall prevail.

Notice Requirements

Contact Recallect

For legal notices, support, or questions about these Terms:

Notices to Recallect must be sent via email or certified mail to the addresses above. Notices to you may be provided via email to your registered email address, SMS to your registered phone number, platform notification, or postal mail to your registered address.

Survival

Provisions that by their nature should survive termination of this Agreement shall survive, including but not limited to: Content Licensing (Section 7), Privacy Policy (Section 8), Proprietary Rights (Section 6), Disclaimer of Warranties (Section 11), Limitation of Liability (Section 12), Indemnification (Section 13), Arbitration & Dispute Resolution (Section 16), and this Miscellaneous section.

Thank you for choosing Recallect. We're committed to providing you with reliable food recall alerts and keeping your family safe. These Terms are designed to create a fair, secure, and legally compliant environment for all users.

Questions? Contact us at support@recallect.io